GENERAL ONLINE TERMS AND CONDITIONS

 

 

  1. DESCRIPTION

1.1 These General Conditions of Sale (hereinafter the “GCS”) define the rights and obligations of the parties in the context of the sale of products (hereinafter the “products”), via the current website www.zoemommen.be (hereinafter referred to as the “site”). These General Terms and Conditions govern any sale of products made on the site.

1.2. The General Terms and Conditions are concluded between, on the one hand, Zoé Mommen, registered with the Banque Carrefour des Entreprises de Belgique under number 0713.677.597 (VAT BE 0713.677.597) Email info@zoemommen.be, telephone: +32 497 45 82 43, hereinafter referred to as the “seller” and, on the other hand, the person wishing to consult the site and make a purchase, hereinafter referred to as the “buyer”. The buyer and the seller are hereinafter jointly referred to as the “parties”. The parties agree that their relations will be governed exclusively by the General Terms and Conditions to the exclusion of any conditions previously available on the site.

1.3 Any order for a product offered on the site (hereinafter the “order”) presupposes prior consultation and express acceptance of the T&Cs by the buyer without, however, this acceptance being conditioned by a handwritten signature on the part of the the buyer. In accordance with the provisions of the law of July 9, 2001 establishing certain rules relating to the legal framework for electronic signatures and certification services, it is recalled that the validation of the purchase order constitutes an electronic signature which has, between the parties, the same value as a handwritten signature and constitutes proof of the entirety of the order and the payability of the sums due in execution of said order.

1.4 The General Conditions of Sale concern exclusively buyers, non-commercial individuals. The buyer who wishes to purchase a product on the site declares to have full legal capacity. Any person incapacitated within the meaning of Article 1123 et seq. of the Civil Code cannot in any way purchase on the site, or must do so through, and under the responsibility of, their legal representative. This legal representative is required to respect the General Terms and Conditions.

  1. PRODUCTS AVAILABLE FOR SALE

2.1. The products offered for sale are those which appear on the site, with a description of their essential characteristics, on the day and at the precise time of consultation of the site by the buyer, and within the limits of available stocks. The seller uses all reasonable means to display the availability of products in real time on the site but cannot be held responsible if a product is no longer available to fulfill the order placed by the buyer. In the event of unavailability of one of the products ordered, the buyer will be informed, and will have the possibility either to modify their order or to cancel it, in which case they will be refunded the amount of their order if they has already made payment.

2.2 Photographs, texts and other descriptive elements illustrating the products do not fall within the contractual scope. If these photographs and/or texts were incorrect, the seller could not be held liable on this account. The latter undertakes to make its best efforts to correct errors or omissions as quickly as possible after having been informed of them.

  1. SALE PRICE OF DISPLAYED PRODUCTS

3.1 The price of each product is displayed on the site (hereinafter the “purchase price”) in euros and including VAT. This price is valid in countries for which delivery is possible on the site, and does not include preparation and delivery costs, also payable by the buyer, nor the deduction of any discount or voucher granted. to the buyer personally. The seller reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the purchase price in force at the time of validation of the order, and subject to availability.

3.2 Lors de la commande, l’acheteur s’engage à payer, outre le prix d’achat des produits commandés, les frais de préparation et de livraison (ci-après les « frais »). Ces frais varient en fonction du type et de la quantité de produits commandés, et du mode de livraison choisi, et s’entendent TVA comprise. L’acheteur peut consulter le montant de ces frais sur le site en consultant son « Panier », où s’affiche un calcul du montant total correspondant au prix d’achat des produits et aux frais. Le vendeur se réserve le droit de modifier le montant des frais à tout moment, mais les frais seront facturés sur la base des tarifs en vigueur au moment de la validation de la commande, et sous réserve des disponibilités. Ces frais restent dus et ne seront pas remboursés si l’acheteur retourne la totalité ou une partie de la commande en vertu de son droit de rétractation.

3.3 Les produits sont uniquement livrés dans les pays pour lesquels le site autorise la livraison. Les acheteurs désirant se faire livrer dans un des pays autorisés mais sur une île de ces pays se verront facturer un supplément de livraison. Toute adresse de livraison erronée est de la responsabilité de l’acheteur et peut donner lieu à des frais supplémentaires. Les délais de livraison indiqués ne sont pas contraignants mais sont donnés à titre purement indicatif. Aucun retard dans la livraison ne pourra donner lieu à résiliation de la commande ou au paiement de dommages au profit de l’acheteur. Le vendeur a le droit d’effectuer des livraisons partielles. En cas de non livraison des biens, les sommes éventuellement payées par l’acheteur seront remboursées sans intérêts ni autre forme d’indemnisation.

  1. ORDERING TERMS

4.1 To place an order, the buyer must complete the order form made available to him on the site, on which he will include the information necessary for his identification and in particular his name, first name and delivery address. The seller cannot be held responsible for the consequences of communicating incorrect information. After completing the order form, the buyer is invited to close the order process, by clicking on "Validate my order", by which the buyer declares to fully and unreservedly accept all of these General Terms and Conditions, definitively validates his orders and undertakes to pay the entire amount due, i.e. the purchase price, increased by costs, and reduced by any purchase vouchers.

4.2 The seller will confirm each order by sending an e-mail to the buyer at the e-mail address indicated by the buyer during his affiliation (hereinafter the “order confirmation”). This order confirmation will notably mention the order date, the product ordered, its purchase price, increased by costs, and the delivery terms. The data recorded by the seller, as well as the order confirmation, will constitute proof of the contractual relations between the parties.

4.3 The seller reserves the right to refuse or cancel any order or delivery in the event of an existing dispute with the buyer, total or partial non-payment of a previous order or refusal to authorize payment by credit card of the banking organizations. In this case, the seller cannot be held liable under any circumstances.

  1. PAYMENT TERMS

5.1 Payment for purchases is made by credit card such as Visa or Mastercard and by bank cards such as “Maestro” and “Bancontact – Mistercash”. When validating the order, the user indicates the name appearing on their credit or bank card, the card number, its expiration date (and the control number in the case of a Visa and /or Mastercard). Certain issuing banking organizations may request an additional digipass type signature. The validity of the payment is confirmed or not after verification by the issuing banking organization. If payment is confirmed, the debit takes place, after invoicing of the order, according to the terms agreed with the banking organization issuing the card.

5.2 Le(s) produit(s) commandé(s) demeure(nt) la propriété du vendeur jusqu’au complet paiement du prix d’achat et des frais indiqués lors de la commande.

  1. DELIVERY

6.1 La livraison est effectuée par le vendeur dans le monde entier (les taxes quelconques et frais à l’import sont à charge de l’acheteur).

6.2 The order is delivered to the address indicated by the buyer. Orders are handled by Bpost in Belgium and Bpost International or Dpd for other countries.

6.3 Upon delivery, a sales invoice is given to the user.

6.4 Pour une livraison en Belgique, le vendeur mettra tout en œuvre pour que la commande soit expédiée à l’adresse de livraison endéans les 5 jours ouvrables suivant la validation de la commande et la réception du paiement. Le livreur se présentera à cette adresse entre 8h et 18h, les jours ouvrables, et remettra le ou les colis au destinataire ou à toute autre personne présente à l’adresse indiquée. En cas d’absence, un avis sera laissé à l’adresse de livraison. Il appartiendra alors à l’utilisateur de contacter le livreur pour convenir soit d’une nouvelle date de livraison à la même adresse, soit d’une nouvelle date de livraison à une nouvelle adresse, soit d’un enlèvement au bureau de la Poste le plus proche. A défaut de ce faire dans un délai de 15 jours à dater de l’avis laissé par le livreur ou si l’utilisateur est absent lors de la nouvelle livraison, la commande sera automatiquement retournée au vendeur, qui prendra contact avec l’utilisateur pour programmer une nouvelle livraison de la commande. Dans ce cas, des frais supplémentaires de livraison pourront être facturés à l’utilisateur.

6.5 For delivery outside Belgium, the seller will make every effort to ensure that the order is delivered within 15 days following validation of the order. Delivery methods will be specific to the postal services of the country concerned.

6.6 The delivery time indicated is for information purposes only. Its disrespect will not create any right to damages on the part of the user.

6.7 The transfer of risks to the user occurs when the ordered products are made available to the delivery person. Proof of this provision will be materialized by the control system used by the delivery person.

6.8 Il appartient à l’utilisateur de vérifier les expéditions à l’arrivée et de formuler toutes réserves et réclamations qui apparaîtraient justifiées, voire même de refuser le colis, si celui-ci est susceptible d’avoir été ouvert ou s’il porte des traces manifestes de détérioration. S’il y a quelconque réclamations suite à la réception de la commande, il est de rigueur d’envoyer un mail à l’adresse info@zoemommen.be, sujet “Réclamation de livraison”, avec 3 photos à l’appui, tout ceci endéans les 48h après réception de la commande.

  1. RIGHT OF WITHDRAWAL AND RETURN TERMS

7.1 If the product(s) purchased on the site do not suit the buyer, the buyer has a period of fourteen (14) calendar days, starting from the day after day of delivery, to renounce your purchase without penalty and without indication of reasons, in accordance with the Belgian economic law code.

Within this period, the buyer must notify the seller of his intention to use his right of withdrawal, as follows:

– Send an email to info@zoemommen.be
– Notify the buyer's first and last names
– Provide a detailed description of the item(s) concerned with reference to the number and date of the invoice issued.

7.2 The return to the seller will be made to the following address, unless otherwise instructed to the buyer, by any means of transport of the buyer's choice, who must retain proof of shipment.

Zoé Mommen

Rue de Namur 87 boite 3

1300 Wavre

Belgium

7.3 If the buyer wishes an exchange instead of a refund, he specifies this in the e-mail and the seller will inform him, in addition to the availability of the item, the supplement to pay or the partial refund if applicable.

7.4 All costs and risks associated with shipping the returned items are the responsibility of the user.

7.5 En cas d’utilisation de son droit de rétractation par l’acheteur dans le délai précité et du renvoi des produits au plus tard quatorze (14) jours suivant la communication de sa décision de se rétracter selon les modalités convenues aux paragraphes précédents, le vendeur s’engage à rembourser le prix d’achat à l’acheteur, pour autant que celui-ci ait déjà été payé, au plus tard à la réception du (des) produit(s) par le vendeur.

7.6 The buyer may request an exchange instead of a refund upon payment of a possible supplement on the price of the new item or reimbursement of the difference by the seller in the event of a lower price. However, the shipping costs of the new item will be borne by the buyer.

7.7 In the event of reimbursement for returned products, the seller will credit the credit card used to pay for said products with an amount equivalent to the purchase price thereof, reduced by the amount of the voucher(s). purchase or discounts made during the order. The buyer will be reimbursed according to the terms agreed with the banking organization issuing the card.

7.8 L’utilisateur ne pourra faire usage de son droit de rétractation et/ou d’échange si le(s) produit(s) livré(s) a (ont) manifestement fait l’objet d’un usage , a (ont) été endommagé(s), comporte(nt) des pièces manquantes, ou dont l’(les) étiquette(s) a(ont) été retirée(s).

7.9 Le(s) produit(s) doit(vent) impérativement être retourné(s) correctement protégé(s), dans son(leur) emballage d’origine, dans un parfait état de revente (non abîmés, endommagés ou salis par le client) accompagné(s) de tous accessoires éventuels, notice d’emploi, étiquette(s) du (des) vêtement(s) intacte(s) et attachée(s), etc. à l’adresse indiquée. A défaut, ils ne pourront être repris ou échangés.

7.10 Ne pourront également être repris ou échangés, le(s) produit(s) pour lesquels aucun élément joint ne permet d’identifier l’expéditeur (n° de retour, n° commande, nom, prénom, adresse). Le(s) produit(s) renvoyés mais ne pouvant être acceptés en retour par le vendeur sont tenus à la disposition de l’utilisateur chez le vendeur. L’utilisateur reste tenu d’en payer le prix. En cas de retours anormaux ou abusifs, le vendeur se réserve le droit de refuser une commande ultérieure.

7.11 Finally, tailor-made or personalized products cannot under any circumstances be returned or exchanged.

  1. PROTECTION OF PRIVACY WITH REGARD TO USERS’ PERSONAL DATA

8.1 The seller collects personal data concerning buyers, which is communicated to him on the site or by e-mail. He undertakes not to disclose this data to third parties. These are confidential. They will only be used by its internal services for the processing of orders, with the aim of strengthening and personalizing communication, in particular through information letters/emails as well as within the framework of the personalization of the site according to the observed preferences of buyers, or for monitoring solvency.

8.2 The seller therefore does not sell, market or rent information concerning buyers to third parties. In the event of transfer or use by third parties of personal data, the seller undertakes to inform the buyer in advance in order to enable him to exercise his right of opposition. The seller may also provide consolidated statistics relating to its buyers, sales, trade structure and site information to trusted third parties, but these statistics will not contain any personal data. This article cannot, however, prevent the assignment or transfer of activities to a third party.

  1. LIABILITY

9.1. The seller only enters into obligations of means, for all stages of access to the site, from the order, to delivery or subsequent services. The seller cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses, or any fact that could be qualified as force majeure. In any event, the seller's liability under the terms of these T&Cs may not exceed a sum equal to the sums paid or payable during the transaction giving rise to said liability, whatever the cause or form of the action concerned.

9.2 Le vendeur ne peut être tenu pour responsable des cas de force majeure tels un retard dans l’exécution ou pour la non exécution de ses engagements du fait d’événements échappant à son contrôle normal, en ce compris les interruptions de production, difficultés d’approvisionnement ou pénuries de matières premières, main d’œuvre, énergie ou transport, ou retards dans le transport, grèves, lock-out, interruptions de travail ou autres litiges de travail collectifs qui l’affectent ou affectent ses fournisseurs, et cela même si ces événements étaient prévisibles.

  1. COMPLIANCE GUARANTEE

Tous les produits achetés auprès de XXX, bénéficient de la garantie légale de conformité de 2 ans du vendeur, prévue par les articles 1649bis à 1649octies du Code civil, et la garantie légale des vices cachés, prévue par les articles 1641 à 1649 du Code civil. Conformément aux articles 1649bis à 1649octies du Code civil, les consommateurs ont, entre autres, le droit d’obtenir du vendeur la réparation ou le remplacement gratuit des produits présentant un défaut de conformité dans les 2 ans à compter de leur livraison, à condition que la demande soit introduite avant la fin de cette période ou dans un délai d’1 an à compter de la découverte du défaut (si ce délai est plus long). Il y a une différence toutefois selon que le problème apparaît durant ou après les 6 premiers mois suivant l’achat. Si un défaut apparaît endéans les 6 premiers mois, le vendeur est a priori tenu responsable. Cependant, il peut s’exonérer en prouvant que le défaut est dû à une mauvaise utilisation de votre part. Si un défaut apparaît après, le vendeur pourra vous demander de prouver qu’il s’agit d’un défaut de conformité qui existait au moment de la livraison du bien.

 

  1. INTELLECTUAL PROPERTY

All elements of the site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents and more generally by intellectual property as well as by the law relating to data base. They are the exclusive property of the seller. The buyer who has a personal Internet site and who wishes to place, for personal use, on his own site a simple link referring directly to the site, must request authorization from the seller. In this case it will not be an implicit affiliation agreement. On the other hand, any hypertext link referring to the site and using the framing or in-line or deep linking technique is strictly prohibited. In all cases, any link, even tacitly authorized, must be removed upon simple request from the seller.

  1. CONTACT WITH THE SELLER

If there are any questions about their purchase, the buyer has the option of contacting the seller using the contact form available in the “Contact” section of the seller’s website or using the email address info@ zoemommen.be.
The seller undertakes to respond to the buyer's request as quickly as possible.

  1. NULLITY AND INTEGRALITY

If one or more stipulations of the General Conditions of Sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope. The General Terms and Conditions and the order summary sent to the buyer form a contractual whole and constitute the entirety of the contractual relations between the parties. In the event of a contradiction between these documents, the General Conditions of Sale will prevail.

  1. VALIDITY OF THE PRESENT T&Cs

These general conditions of sale apply throughout the duration of the online availability of the services offered by the seller.

  1. PROOF

Computerized records, kept in the computer systems of the seller and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The parties accept within the framework of their relations the principle of electronic proof (for example: e-mail, backups, etc.).

  1. MODIFICATIONS

The seller reserves the right to modify the T&Cs and will communicate the new version to buyers via the site.

  1. APPLICABLE LAW AND COMPETENT COURTS

These General Terms and Conditions are subject to Belgian law. In the event of a dispute, an amicable solution will be sought before any legal action. In the absence of an amicable settlement, the courts of the judicial district of Nivelles will have sole jurisdiction.

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